Refunds and Returns Policy

Effective Date: February 26, 2025

Thank you for shopping with Muha Meds. We are committed to ensuring your satisfaction with our vape cartridge products. Please carefully read our Refunds and Returns Policy to understand how returns and refunds are handled for purchases made through our website.

1. General Return Policy

We accept returns and issue refunds under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • Returns must be initiated within 30 days of the purchase date.

  • Only products purchased directly from our website (www.muhamed-carts.com) are eligible for returns.

2. Products Not Eligible for Return

The following products are not eligible for return or refund:

  • Opened or used vape cartridges.

  • Products damaged due to misuse, neglect, or improper storage.

  • Items marked as “Final Sale” at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at info@muhamed-carts.com with your order number, proof of purchase, and a brief description of the reason for the return.

  2. Approval Confirmation: Once we review your request, we will provide a Return Merchandise Authorization (RMA) number if your return is approved.

  3. Ship the Product: Pack the product securely in its original packaging and include the RMA number in the shipment. Send the package to the following address: Muha Meds Los Angeles, California

    Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong item).

  4. Inspection and Refund: Upon receiving the returned product, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund.

4. Refunds

Approved refunds will be issued as follows:

  • Refunds will be credited to the original payment method used during the purchase.

  • Please allow 7-10 business days for the refund to appear in your account after processing.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired product.

6. Damaged or Defective Products

If your product arrives damaged or defective, please email us at info@muhamed-carts.com within 7 days of delivery. Include your order number, proof of purchase, and photos of the damaged or defective item. We will provide instructions on how to proceed, and we will cover the return shipping costs for such cases.

7. Additional Fees

  • Restocking Fee: A restocking fee of 10% of the product price may apply for non-defective returns.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

8. Contact Information

For any questions or concerns about this policy, you can reach us at:

We value your business and are committed to providing a seamless shopping experience. If you have any questions or require further assistance, please do not hesitate to contact us.